General Conditions

Prices

All prices are in Euro's and are inclusive of VAT at the current applicable rate.

Availability

Our system automatically acknowledges receipt of your order, but mere acknowledgement of receipt does not constitute acceptance of your offer to purchase the item(s). Although we endeavour to hold stock of all items on our site this cannot be guaranteed so that by acknowledging receipt of your order we are not creating a binding obligation to supply what you have ordered but which we do not have in stock. In the event of unavailability for whatever reason we will do our best to advise you of the position when we receive your order and await your subsequent instructions.

Orders

You can order in the following ways:
  1. On-line using the on-line order form.
  2. By phone using our contact telephone number Tel: +31 6 512 023 27

Payment

If you order online and pay using the Sisow portal you will have the opportunity to pay in GBP, US$ or Euro. Exchange rates are set by Sisow and are outside the control of Tea Adventure Ltd. We accept payment in the following ways:

  • By Debitcards, credit card via Sisow - MasterCard, Visa, Amex and bank Debit Cards
  • Direct bank transfer Bank details: Account name: Tea Adventure BV Account number: 4NL04 RABO 03108439 52 International Payments: BIC: RABONL2U
  • Paypal online

Delivery

Tea Adventures calcultes the following shipping cost:
  1. For all shipments to the Netherlands with a total value of less then 35 euro Tea Adventures charges 2,95 euro shipping cost. All orders to the Netherlands over 35,00 euro are free of shipment cost
  2. For all shipments to Belgium with a total value of less then 40 euro Tea Adventures charges 4,95 euro shipping cost. All orders to Belgium over 40,00 euro are free of shipment cost
  3. For all shipments to Europe but nog to the Netherlands or Belgium Tea Advenutres charges 4,95 euro shipping cost.
  4. For all shipments to other countires then mentioned about Tea Advenutres charges 9,95 euro shipping cost.

Orders will normally be dispatched within 24 hours. Wherever possible, orders received before 14.00 EU time from Monday to Friday will be dispatched the same day. Normal postal lead times are:

  • NL destinations 1-3 days,
  • Europe 4-6 days,
  • all other areas worldwide 5-14 days, but please allow up to twenty-one days for delivery.

We will always do our best to inform you about any delay. Some items which are not normally sold by weight have arbitrary weights to generate the appropriate shipping costs.

NL Deliveries Our standard NL shipping uses PostNL. For Express deliveries in the EU we may choose to substitute Courier deliveries for PostNL or vice-versa where appropriate. For example where the compensation is higher with one delivery method versus the other.

Within the NL, all prices are inclusive of any applicable VAT. Carriage, postage and packaging are free

Should delivery be undertaken in several stages for technical or logistic reasons, we will of course only charge you once for delivery costs.

Returns and exchanges

We aim to keep the return or exchange process as simple as possible.

We believe you will be delighted with your purchases but there may be occasions when you feel it necessary to return an item. You have the right to cancel the contract for the purchase of any item within 30 days of delivery. This applies to all our products.

Please return any such items to the following address: Tea Adventure Ltd. Bredeweg 35 1098 BN Amsterdam, The Netherlands Customer Support and Service If you need to contact us our offices are open (Monday to Friday), 9.00am - 5.00pm, outside those hours you can either leave a message tel: +316 512 023 27 or e-mail us at info@tea-adventure.com You can also use the contact details specified on Contact Us. Call charges are at normal rates.

We welcome all feedback about our service and try to deal with any difficulties or problems as quickly as possible. In most cases any problems can be resolved immediately by phone but if not we will advise you within 72 hours with an expected timescale for solving the issue.

Special Requests If you have any special requests please let us know at the time of ordering and we will do our utmost to help.

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number, expiring date and start date/issue no if applicable. This allows us to process and fulfill your orders and to notify you of your order status.We also ask you for your telephone number that enables us to contact you urgently if there is a problem with your order.

If you do not want us to send you any marketing material in the future please tell us using the link privacy@tea-adventure.com

The type of information we will collect about you includes:
Your name
Address
Phone number
Email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. Cookies are safe to use however, you can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about any privacy matter, you should email us at privacy@tea-adventure.com

Copyright and Trademarks

The contents of these pages including any pictures, logos, designs, photographs, written text and other materials are the copyright trademark or registered trademark of Tea Adventure Ltd. or it's content or and technology partners or their respective owners.

ALL RIGHTS RESERVED The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

Copy, print or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with Tea Adventure Ltd.; and


Copy print or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

The above terms and conditions do not affect your statutory rights as a consumer.

Contact Tea Adventure: Tel +316 512 023 27 or email: info@tea-adventure.com